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ac889 takes a direct approach to data privacy — what we collect, why we collect it, and how it connects to your account, your wallet activity and your payment records through Nagad, Upay and Bank Transfer. Access to our platform and the terms of this policy depend on your local law and eligible regions.
When you open an account with us, we gather the information needed to run that account — your registration details, the payment method you choose (Nagad, Upay or Bank Transfer), and the transaction records tied to your wallet activity. We collect this data to process deposits, handle withdrawals, verify your identity for security purposes, and respond to your support requests. We do not sell your personal data to third parties, and we do not share it outside the scope described in this policy. Your data is stored and processed in line with the obligations we hold as an operator serving Bangladesh and other eligible regions — though we note that applicable rules depend on the laws of your jurisdiction, not a universal standard we can state here. If you use Nagad or Upay to fund your account, the transaction reference generated by that transfer is retained in your account history so you can match it against your mobile wallet record. Bank Transfer deposits are logged with the reference number your bank assigns. You can request a summary of the data we hold at any time through our published support routes. We review this policy periodically; changes are published here, and continued use of your account after a change constitutes your acknowledgement of the updated terms.
This policy applies specifically to the data ac889 collects and manages through your account. It does not extend to services outside our direct control, including third-party payment processors, mobile network operators or external websites you reach by following a link away from our platform. Understanding what falls inside and outside this policy helps you know exactly who holds which part of your data and who to contact if something needs correcting.
Login credentials, device session records and account verification steps are covered by this policy. We hold these to keep your account secure and to recognise returning sessions on mobile or desktop without requiring you to re-enter details each time.
Deposit and withdrawal records tied to Nagad, Upay and Bank Transfer sit inside our policy scope. These are retained so your transaction history is traceable from our side and auditable if you raise a query with our support team.
Pages you visit, game lobbies you open and navigation paths you take within our platform generate session-level data we use to improve how the site functions. This is not shared externally and is not linked to your personal identity beyond your account session.
Nagad's own privacy practices, your bank's data policy and any external site linked from our platform are outside our scope. We can only speak to data that passes through ac889 systems directly — not to what a payment processor or mobile wallet provider does with its own records.
You have real, usable choices over the data we hold. Reviewing your account history is straightforward — log in, open the transaction section, and your deposit and withdrawal records are listed there with dates and reference numbers. If a detail in your account profile is wrong — a name spelling, a contact number, a linked payment method — you can raise a correction request through our support channel and we will action it. If you want to know exactly what personal data we hold against your account, submit a data enquiry via our support route and we will respond with a summary. Closing your account does not erase your transaction history immediately; records are retained for the period required by our operating obligations, after which they are removed from active systems. Availability of these actions may depend on your local law and the eligible region from which you access your account. None of these steps require you to contact a third party — they all run through ac889 directly.
Open the transaction history in your signed-in account to see every deposit and withdrawal record, including Nagad and Upay references and Bank Transfer logs.
Contact our support team if a name, phone number or linked payment detail needs updating. We verify the correction against your account before applying it.
Send a data enquiry through our published support route. We compile a summary of the personal data we hold on your account and send it to your registered contact.
You can request account closure at any time through support. Transaction records are retained for the period our obligations require, then removed from active systems.
If you have a question about how we handle your data, need to correct something in your account, or want to understand how a specific payment record was stored, our support team is reachable through the channels listed below. Use the route that works for you — all of them connect to the same team handling account and privacy queries. Availability depends on your local connection and the eligible region from which you access your account.
Open the chat widget from any page inside your signed-in account. Raise your privacy or data query there and the team will respond directly in the same session.
Send your data enquiry or correction request to our published support email address. Include your registered account details so we can locate your record without delay.
The Help Centre pages cover common account and data questions. If your query is not answered there, the same page gives you a route to open a direct support ticket.
Data handling at ac889 is built around what your account actually needs — not broad collection for unrelated purposes. Cookies on our site serve session continuity and basic analytics; they are not used to build advertising profiles. Your payment data, whether it originates from a Nagad transfer, an Upay deposit or a Bank Transfer, moves through encrypted channels and is stored with access restricted to authorised account operations. We do not retain raw payment credentials — only the transaction reference and amount that appear in your account history. Retention periods vary by data type: session data is cleared after your session ends, while transaction records are kept for the period our obligations require. You can request changes to non-transactional account data through our support team at any time.
We use session cookies to keep you logged in across pages and to understand basic navigation patterns. No advertising-network cookies are set without your acknowledgement, and cookie preferences can be adjusted from your browser settings.
Nagad, Upay and Bank Transfer records are stored as transaction references only. We do not hold mobile wallet PINs, bank credentials or card numbers — only the reference, amount and timestamp visible in your account history.
Access to your account data is protected by your login credentials and session controls. If you notice unusual account activity, contact our support team immediately through live chat or email so we can review the session record.
We keep transaction records for the period required by our operating obligations. Non-transactional profile data — contact details, device preferences — can be corrected or updated on request. Requests go through our published support route.
These are the questions that come up most when account holders want to understand their data rights, how payment records are kept and what steps are available to them under this policy. If your question is not covered here, open a support ticket and we will respond with a direct answer.
We collect the details you enter during registration — name, contact information and your chosen payment method. Once your account is active, we also retain transaction records for each Nagad, Upay or Bank Transfer deposit and withdrawal. We do not collect data beyond what your account operations require.
Yes. Your transaction history is visible inside your signed-in account. For a full summary of the personal data we hold — beyond what the account dashboard shows — submit a data enquiry through our support channel and we will compile and send it to your registered contact.
We store the transaction reference, amount and timestamp from each Nagad or Upay transfer. We do not store your mobile wallet PIN or account credentials — only the record that the transfer completed, which you can match against your own wallet history.
We do not sell your data. We may share transaction reference information with payment processors solely to verify a deposit or withdrawal. Outside of that narrow operational need, your data stays within ac889 systems. Third-party payment providers — Nagad, Upay, Bank Transfer partners — operate under their own privacy terms.
Contact our support team via live chat or email. Let them know which detail needs correcting — name spelling, phone number or linked payment method. We verify the update against your account before applying it. Transactional records cannot be edited, but profile details can be corrected.
Closing your account stops new data from being collected. Transaction records are retained for the period our operating obligations require, after which they are removed from active systems. You can request a data summary before closing if you want a copy of your records.
This policy describes how we handle your data within our platform. Whether and how it interacts with local law depends on your jurisdiction and the eligible regions from which you access the account. We recommend reviewing any applicable local rules alongside this policy.